Privacy Policy

Rockhampton Volkswagen is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Rockhampton Volkswagen manages personal information. It is structured as follows:

1. Personal information Rockhampton Volkswagen collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Rockhampton Volkswagen and complaints
10. Changes to Privacy Policy

1. Personal information Rockhampton Volkswagen collects

The main types of personal information Rockhampton Volkswagen collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Rockhampton Volkswagen such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Rockhampton Volkswagen's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Rockhampton Volkswagen's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Rockhampton Volkswagen's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Rockhampton Volkswagen.

Rockhampton Volkswagen collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Rockhampton Volkswagen keeps of telephone calls, or emails received, or messages sent to Rockhampton Volkswagen or posted on Rockhampton Volkswagen's pages on social media);
• Rockhampton Volkswagen's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Rockhampton Volkswagen collects personal information in connection with running its business directly from the individual concerned. On occasion Rockhampton Volkswagen may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Rockhampton Volkswagen stores personal information in electronic and paper form.

Rockhampton Volkswagen uses and discloses personal information as follows:

• to source vehicles and sell them to Rockhampton Volkswagen's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Rockhampton Volkswagen's customers and prospective customers;
• to obtain products, services or information from Rockhampton Volkswagen's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Rockhampton Volkswagen knows about them);
• to operate and manage Rockhampton Volkswagen's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Rockhampton Volkswagen. For example, Rockhampton Volkswagen may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Rockhampton Volkswagen also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Rockhampton Volkswagen uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Rockhampton Volkswagen uses in the operation of the computer program is browsing history on Rockhampton Volkswagen's websites, name, contact information, and other information you may input into Rockhampton Volkswagen's websites. The level of human oversight Rockhampton Volkswagen provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Rockhampton Volkswagen's staff.

4. Cookies

Rockhampton Volkswagen uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Rockhampton Volkswagen's web server. Rockhampton Volkswagen may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Rockhampton Volkswagen's platforms and those social media platforms. Rockhampton Volkswagen's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Rockhampton Volkswagen's website.

5. Links to other websites

Rockhampton Volkswagen's website may contain links to third party websites. Rockhampton Volkswagen does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Rockhampton Volkswagen and do not wish to receive these communications from Rockhampton Volkswagen in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Rockhampton Volkswagen.

7. Overseas transfers

Rockhampton Volkswagen's website/s are hosted in Australia. On occasion, a third party service provider Rockhampton Volkswagen engages or that Rockhampton Volkswagen is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Rockhampton Volkswagen holds about them by contacting Rockhampton Volkswagen during business hours on 07 4922 1000 or via the contact page.

Rockhampton Volkswagen may require an individual making a request to verify their identity before processing their request.

Rockhampton Volkswagen will aim to respond to all requests promptly and within 30 days.

Rockhampton Volkswagen may refuse a request where permitted or required by law. Rockhampton Volkswagen will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Rockhampton Volkswagen and complaints

If you have any queries, concerns or complaints about how Rockhampton Volkswagen handles your personal information please contact Rockhampton Volkswagen during business hours on 07 4922 1000 or via the contact page. Rockhampton Volkswagen may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Rockhampton Volkswagen can understand the nature of your concern. In most cases, Rockhampton Volkswagen will ask that you put your request in writing.

Rockhampton Volkswagen takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Rockhampton Volkswagen's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 07 4922 1000
• Mailing Address: 112-118 Musgrave St, Rockhampton, QLD, 4701

10. Changes to Privacy Policy

Rockhampton Volkswagen may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.